Will you be offering workshops in 2020?
YES! We are opening for workshops in August and planning for workshops in September and October. Detailed information about what we are doing to make it safe to attend a Snow Farm workshop is available on our COVID-19 Updates page. We all know that things can change quickly, so please check back often. You can also sign up for our newsletter to make sure you never miss a message from us.
Will you have the Seconds Sale in 2020?
YES! We are planning for a COVID-safe version of our annual Seconds Sale in November. Stay tuned!
What is your cancellation policy?
To prioritize the safety of our community, we have revised our cancellation policy to provide maximum flexibility. We have waived all cancellation fees and can issue a full refund up to the day a class begins; only the $25 annual registration fee is non-refundable. However, as partners in this process, we hope you will consider the following when you make your plans:
- Anyone with a positive diagnosis, symptoms, or exposure to COVID-19 within two weeks of a class starting should let us know immediately so we can cancel your registration and process a refund.
- Those who need to cancel for any other reason are asked to confirm plans no later than two weeks prior to the start of a class. Planning for your arrival means purchasing supplies, making a commitment to the instructor, and in the case of a full class, holding a spot that someone else might like. As we re-open, it will help us immensely if students avoid cancelling at the last minute except in the case of illness or similar emergency.
In the case of missed class time because someone experiences symptoms of COVID-19 while at Snow Farm, the amount of missed class will be pro-rated as credit towards a future class. Once a class begins, there will be no refunds or credits for early depature, late arrival, or missed class for any other reason.
When will I know for sure that my class is running?
Typically, we confirm class four weeks before they start, but since there is still so much uncertainty in the world around us, we know that people may need more time to make a commitment. Therefore, we are now waiting until two weeks before the date a class begins to give the green light. We know this takes a little more flexibility on the part of our students and instructors – we thank you in advance!
How will the workshop schedule be different when you reopen?
The Snow Farm workshop experience is based on small groups, so very little in the way of scheduling has been changed. Large group evenings gatherings such as instructor slide shows or movie night will not take place - more open studio time! We may develop alternatives to these events. See the new schedule.
What if I have symptoms of COVID-19 before my class?
If you experience COVID-19 symptoms anytime during the two-week period prior to your class, or if you have been exposed to someone with symptoms or a positive COVID-19 diagnosis, please call Snow Farm immediately to cancel your workshop. You will receive a full refund in accordance with our policy Current CDC guidance lists the following symptoms as possibly indicating COVID-19: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, and diarrhea.
What if I or someone in my class experiences COVID-19 symptoms during a class at Snow Farm?
Anyone who experiences COVID-19 symptoms while at Snow Farm must immediately inform their instructor or a staff member and return home. See CDC list of COVID-19 symptoms here. Once safely home, a person with symptoms should seek medical care, including getting a test. While respecting an individual’s privacy, Snow Farm will inform others in the class that someone has left due to symptoms of COVID-19. If Snow Farm is notified of a positive COVID-19 test result, we will inform the Williamsburg Board of Health (WBOH) and assist them as requested with contact tracing and any other follow-up.
Following a positive test or a presumed case of COVID-19, Snow Farm will disinfect all impacted spaces and buildings and will wait 24 hours before occupying these spaces again.
In the case of missed class time because someone experiences symptoms of COVID-19 while at Snow Farm, the amount of missed class will be pro-rated as credit towards a future class. Once a class begins, there will be no refunds or credits for early departure, late arrival, or missed class for any other reason.
I am not able to wear to face mask for medical or personal reasons. Can I still take a workshop? If you are unable to comply with the state of MA mask-wearing requirement, please call the Snow Farm office to discuss your needs and what reasonable accommodations can be made.
If I am traveling from outside of Massachusetts, is a period of quarantine required before or after my visit to Snow Farm? Travel guidelines vary by state and are subject to frequent change. Please check current MA travel advisories before coming to Snow Farm, and also any advisories in your state of residence.