What is your cancellation policy?
Because of the degree of change and uncertainty in 2020 and 2021, Snow Farm has adopted a cancellation policy that provides maximum flexibility with no cancellation fee. Any cancellation two weeks or more prior to the start of the workshop can receive a full refund including tuition, materials, housing, and meals; only the $25 annual registration fee is non-refundable.
Because planning for your arrival means purchasing supplies in advance, cancellations within two weeks of the start of a workshop can receive a full refund on tuition, housing, and meals; the materials fee and $25 annual registration fee are non-refundable.
Anyone with a positive diagnosis, symptoms, or exposure to someone with COVID-19 or symptoms within two weeks of arrival at Snow Farm should not attend a workshop. Please notify us as soon as possible so we can process your cancellation.
If your plans change for reasons other than illness, please notify us as soon as possible and no later than two weeks prior to the start of a class. Planning for your visit means purchasing supplies, making a committment to the instructor, and holding space for you in the class that someone else might like. It helps us immensely if students avoid cancelling at the last minute except in the case of illnesd or emergency.
In the case of missed class time because someone experiences symptoms of COVID-19 while at Snow Farm, the amount of missed class will be pro-rated as credit towards a future class. Once a class begins, there are no refunds or credits for early departure, late arrival, or missed class for any other reason.
When will I know for sure that my class is running?
We currently confirm classes two weeks before the date it begins. We know that sometimes flexibility is helpful and sometimes it makes things harder - we thank everyone for their patience and cooperation.
How is the workshop schedule different in 2021 than it has been in the past?
The Snow Farm workshop experience is based on small groups, so very little in the way of scheduling was changed because of the pandemic. Large group evening gatherings such as instructor slide shows or movie night are currently on pause - more open studio time! See the new schedule.
What if I have symptoms of COVID-19 before my class?
If you experience COVID-19 symptoms anytime during the two weeks prior to your class, or if you have been exposed to someone with symptoms or a positive COVID-19 diagnosis, please call Snow Farm immediately to cancel your workshop. You will receive a full refund in accordance with our policy Please consult the CDC list of COVID-19 symptoms here.
What if I or someone in my class experiences COVID-19 symptoms while at Snow Farm?
Anyone who experiences COVID-19 symptoms while at Snow Farm must immediately inform their instructor or a staff member and return home. See CDC list of COVID-19 symptoms here. Once safely home, a person with symptoms should seek medical care, including getting a test. While respecting an individual’s privacy, Snow Farm will inform others in the class that someone has left due to symptoms of COVID-19. If Snow Farm is notified of a positive COVID-19 test result, we will inform the Williamsburg Board of Health (WBOH) and assist them as requested with contact tracing and any other follow-up.
Following a positive test or a presumed case of COVID-19, Snow Farm will disinfect all impacted spaces and buildings and will wait 24 hours before occupying these spaces again.
In the case of missed class time because someone experiences symptoms of COVID-19 while at Snow Farm, the amount of missed class will be pro-rated as credit towards a future class. Once a class begins, there will be no refunds or credits for early departure, late arrival, or missed class for any other reason.
Do I have to wear a face mask during my workshop at Snow Farm?
The mask expectations at Snow Farm are based on guidelines from the state of MA. At this time, (August 2021), anyone who is not fully vaccinated is required to wear a mask indoors, and outside, when 6" of distance is not possible. For people who are fully vaccinated masks are optional; however, vaccinated individuals who are at increased risk from COVID-19, or who live with someone at increased risk, are advised to wear a mask when indoors. Our policy is based on individual trust; Snow Farm will not ask about or verify anyone's vaccination status. Lastly, some instructors may ask for a slightly different mask procedures within their studio. In that case, the information will be posted on their class page, and we will communicate with the enrolled students at least 2 weeks prior to the beginning of class.
Are there any travel restrictions for people who are arriving from outside of Massachusetts? Travel guidelines vary by state and are subject to frequent change. Please check current MA travel advisories before coming to Snow Farm, and also any advisories in your state of residence.