What is your cancellation policy?
To prioritize the health and safety of our community during the COVID-19 pandemic, Snow Farm has adopted a cancellation policy that provides maximum flexibility with no cancellation fee. Any cancellation two weeks or more prior to the start of the workshop can receive a full refund including tuition, materials, housing, and meals; only the $25 annual registration fee is non-refundable.
Because planning for your arrival means purchasing supplies in advance, cancellations within two weeks of the start of a workshop can receive a full refund on tuition, housing, and meals; the materials fee and $25 annual registration fee are non-refundable.
Anyone with a positive diagnosis, symptoms, or exposure to someone with COVID-19 or symptoms within two weeks of arrival at Snow Farm should not attend a workshop. Please notify us as soon as possible so we can process your cancellation.
If your plans change for reasons other than illness, please notify us as soon as possible and no later than two weeks prior to the start of a class. Planning for your visit means purchasing supplies, making a committment to the instructor, and holding space for you in the class that someone else might like. It helps us immensely if students avoid cancelling at the last minute except in the case of illnesd or emergency.
In the case of missed class time because someone experiences symptoms of COVID-19 while at Snow Farm, the amount of missed class will be pro-rated as credit towards a future class. Once a class begins, there are no refunds or credits for early departure, late arrival, or missed class for any other reason.
When will I know for sure that my class is running?
To accomodate the uncertaintly that comes from living in a pandemic, and give our students the most flexibility possible to make their plans, we currently confirm classes two weeks before the date it begins. We know that sometimes flexibility is helpful and sometimes it makes things harder - we thank everyone for their patience and cooperation.
How is the workshop schedule different now?
The Snow Farm workshop experience is based on small groups, so very little in the way of scheduling has been changed. Large group evening gatherings such as instructor slide shows or movie night will not take place - more open studio time! We may develop alternatives to these events. See the new schedule.
What if I have symptoms of COVID-19 before my class?
If you experience COVID-19 symptoms anytime during the two weeks prior to your class, or if you have been exposed to someone with symptoms or a positive COVID-19 diagnosis, please call Snow Farm immediately to cancel your workshop. You will receive a full refund in accordance with our policy Please consult the US Centers for Disease Control for intormation about symptoms of Covid-19.
What if I or someone in my class experiences COVID-19 symptoms while at Snow Farm?
Anyone who experiences COVID-19 symptoms while at Snow Farm must immediately inform their instructor or a staff member and return home. See CDC list of COVID-19 symptoms here. Once safely home, a person with symptoms should seek medical care, including getting a test. While respecting an individual’s privacy, Snow Farm will inform others in the class that someone has left due to symptoms of COVID-19. If Snow Farm is notified of a positive COVID-19 test result, we will inform the Williamsburg Board of Health (WBOH) and assist them as requested with contact tracing and any other follow-up.
Following a positive test or a presumed case of COVID-19, Snow Farm will disinfect all impacted spaces and buildings and will wait 24 hours before occupying these spaces again.
In the case of missed class time because someone experiences symptoms of COVID-19 while at Snow Farm, the amount of missed class will be pro-rated as credit towards a future class. Once a class begins, there will be no refunds or credits for early departure, late arrival, or missed class for any other reason.
I am not able to wear to face mask for medical or personal reasons. Can I still take a workshop?
If you are unable to comply with the state of MA mask-wearing requirement, please call the Snow Farm office to discuss your needs and what reasonable accommodations can be made.
If I am traveling from outside of Massachusetts, is a period of quarantine required before or after my visit to Snow Farm? Travel guidelines vary by state and are subject to frequent change. Please check current MA travel advisories before coming to Snow Farm, and also any advisories in your state of residence.